How Hi-Eat works

Hi-Eat cooks don't cook at home. They come into the Hi-Eat kitchen, clock in and cook the dishes they know best, and Hi-Eat sells the food and delivers it. There are two ways to order: today's food from Hi-Shop, ready now, or order ahead from a particular cook for another day, a meal plan or an event.

Finding a cook

Start on find. You can search by dish, by cuisine, or by cook. Hi-Shop shows today's food, ready to order now. To order from a particular cook, pick a dish and a day and they come into our kitchen to cook it for you.

Placing an order

Choose your dishes, tell us anything the cook needs to know, and pay. You will see the order move from placed, to being prepared in the Hi-Eat kitchen, to on its way. Hi-Eat delivers every order itself.

Delivery is £2.99 per kitchen, and free when that kitchen's food comes to £30 or more. Some dishes say "Ready in about 30 min": a Hi-Eat cook made them earlier that day in the Hi-Eat kitchen and they are waiting, labelled and chilled, ready to go.

Booking a cook for an event

Birthdays, naming ceremonies, and anything else worth cooking properly for. Use book an event, tell us the date and how many people, and we match you with a cook who comes into the Hi-Eat kitchen to cook it. Guests you invite can see the menu and say they are coming.

What we take

Customers pay the menu price plus delivery; there is no service fee. Hi-Eat buys dishes from its cooks each day for Hi-Shop, at the cook's price. When customers order from a cook for another day, a meal plan or an event, the cook comes in and cooks it, and Hi-Eat keeps a percentage, which keeps the kitchen, the couriers and the support running.

Who cooks

Every cook is approved before they cook with us, and every dish is cooked in the Hi-Eat kitchen, not at home. We ask for a food hygiene certificate (Level 2) or the willingness to get one, the right to work in the UK, and photo ID. A cook who repeatedly lets people down is suspended.