Help

Hi-Eat sells food made by its cooks in the Hi-Eat kitchen and delivers it. If something has gone wrong with an order, or you are not sure how something works, start here.

Something is wrong with an order

Open your bookings, find the order, and use Help with order. That reaches us with the order already attached, which is faster than describing it from scratch.

If food has not arrived and the tracking page has stopped updating, tell us straight away rather than waiting. We can reach the kitchen and the courier.

Changing or cancelling

A cook accepts an order and begins preparing it quickly, so there is only a short window to change your mind. Contact us as soon as you can and we will tell you honestly whether the food has already been started.

Events are different. You can modify or cancel an event you are hosting from the event page up until the cook begins shopping for it.

Allergies and dietary needs

Read allergens and food safety before ordering if you have an allergy. Our kitchen is shared by several cooks, so it matters that you tell us about any allergy in the order note.

Your account

Your name, phone number, addresses and saved cards live in your profile. Email addresses cannot be changed there because your email is how you sign in - contact us if you need to move to a new one.

Cooking on Hi-Eat

If you cook and want to cook with Hi-Eat, start at become a cook. You cook in the Hi-Eat kitchen, so you don't need a licence or kitchen of your own. We ask for a food hygiene certificate (Level 2) or the willingness to get one, the right to work in the UK and photo ID.

Still stuck

Use get help and a person will pick it up.