Help

Hi-Eat connects you with home cooks in Coventry and Birmingham. If something has gone wrong with an order, or you are not sure how something works, start here.

Something is wrong with an order

Open your bookings, find the order, and use Help with order. That reaches us with the order already attached, which is faster than describing it from scratch.

If food has not arrived and the tracking page has stopped updating, tell us straight away rather than waiting. We can reach the cook and the courier.

Changing or cancelling

A cook accepts an order and begins preparing it quickly, so there is only a short window to change your mind. Contact us as soon as you can and we will tell you honestly whether the food has already been started.

Events are different. You can modify or cancel an event you are hosting from the event page up until the cook begins shopping for it.

Allergies and dietary needs

Read allergens and food safety before ordering if you have an allergy. Home kitchens are not the same as commercial ones and it matters that you speak to the cook directly.

Your account

Your name, phone number, addresses and saved cards live in your profile. Email addresses cannot be changed there because your email is how you sign in - contact us if you need to move to a new one.

Cooking on Hi-Eat

If you cook and want to sell, start at become a cook. We ask for hygiene certification and proof of address before a kitchen goes live.

Still stuck

Use get help and a person will pick it up.